What is a check-in?
A check-in is the official handover at the start of a tenancy. It ensures the tenant agrees with the inventory, understands how the property works and receives the keys with everything recorded.
We confirm meter readings, test smoke and CO alarms and document the condition of the property at move-in. It’s not just paperwork - it’s your peace of mind.
What's Included in The Welcome:
✔️ Tenant walk-through and review of inventory (if present).
✔️ Photographic record of condition at move-in.
✔️ Utility meter readings and alarm testing.
✔️ Key handover log and signature confirmation.
✔️ Digital check-in report delivered within 24 hours.
All reports are created using Inventory Base for professional formatting and secure cloud storage.
Who It's For
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Letting agents who want a trusted, outsourced partner.
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Landlords who self-manage and need support.
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Tenants who value transparency and protection.
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Student lets, HMOs, serviced apartments and single-lets.
Why It Matters
A professional check-in sets the tone for a smooth tenancy. By capturing the condition of the property at handover, it offers a clear reference point for the months ahead - protecting landlords, supporting tenants and reducing the risk of misunderstandings.
When to Book
Check-ins should align with the tenancy start date. We recommend booking 3-5 days in advance to secure your preferred time, especially during busy periods.
Appointments are available Monday to Saturday, with flexible slots to fit around tenant schedules.
FAQs
Yes. Where possible, we'll arrange to meet the tenant at the property to walk them through the inventory, hand over keys and answer any questions they may have.
If the tenant isn't available, we'll complete the check-in independently and send the full report electronically for them to review and sign.
We inspect the property against the original inventory, confirm the condition and cleanliness, test safety alarms and record meter readings. We also ensure the tenant is provided with keys and a copy of the report.
Yes - ideally on the day. If not possible in person, we use secure online signing via Inventory Base so everything is documented and time-stamped.
It depends on the size and condition of the property, but typically around 45-60 minutes.
Yes - key collection and return is included as standard. Just let us know your preferred arrangements.
Why Choose Us
AIIC-trained & Insured
You're in safe hands. All our clerks are trained to professional standards by the AIIC and fully insured for total peace of mind.
Detailed Photo Reports
Our reports provide a 360-degree visual record of the property, with high-quality photos to support every comment - making maintenance, dilapidations and deposit decisions easier and fairer.
Check-In Guidance for Tenants
We do more than hand over the keys. We walk tenants through the property, explain how everything works, answer questions and share useful tips to help them look after their new home.
Inventory for Life Promise
We won't charge to recreate a professional inventory that already exists. If it's comprehensive, we simply update it at check-in - saving landlords time and money.
Areas We Cover
Gloucestershire ● Wiltshire ● Oxfordshire ● Bath ● Bristol ●
HERE’S WHAT OUR CLIENTS HAVE TO SAY
"Managing a student property comes with its own challenges so having detailed, impartial reports is essential. Liz provides exactly that - her inventories and check-out reports are incredibly thorough, professional and easy to reference. It's made end-of-tenancy deductions much simpler and I know I am being fair to everyone involved.
- Paul, Private Landlord, Cirencester
HERE’S WHAT OUR CLIENTS HAVE TO SAY
"As a serviced apartment landlord, I rely on clear, independent reports to protect my properties and ensure every guest arrives to the same high standard. Liz has been brillliant - fast, professional and incredibly thorough. Her reports give me a total peace of mind between longer stays and corporate lets."
- David, Serviced Apartment Landlord, Cheltenham
HERE’S WHAT OUR CLIENTS HAVE TO SAY
"I've used The Letting Standard for several properties now and I wouldn't go anywhere else. The reports are very detailed and include lots of photographs - exactly what I need to protect my investment and avoid disputes. Liz is always prompt, her service is flexible and professional from start to finish."
- Alison, Private Landlord, Stroud
hello@thelettingstandard.co.uk
Stroud, Gloucestershire
The Welcome
Check-In Services
The Welcome is our professional check-in service - designed to make move-in day smooth, fair and fully documented. We meet the tenant at the property, walk through the inventory together, and create a time-stamped photographic record of the condition at handover. It's clarity and confidence from day one.
Whether you're a letting agent, landlord or tenant, our check-ins offer a calm, impartial start to the tenancy - reducing stress and preventing disputes.